20 Warnes St, Redwood Park, SA, 5097

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Cancellation Policy

At Balance & Flow Massage Clinic, we understand that life can be unpredictable, and other appointments may sometimes take priority. However, to help us accommodate all our clients effectively, we kindly request that you notify us at least 24 hours in advance if you need to reschedule or cancel your appointment. You can do so via text or call at 0480 221 638.

Rescheduling or Cancellation Fees:

  • With Less Than 24 Hours’ Notice: A fee equal to 50% of the service cost will be charged.
  • With Less Than 3 Hours’ Notice: The full service fee will be charged.
  • No-Shows: If you do not arrive for your scheduled appointment, the full service fee will be charged.

If you booked using a gift voucher, any late notice fees will be deducted from the voucher balance.

Avoiding Late Notice Fees: You have the option to offer your appointment to a friend or family member. If they attend in your place, you avoid the cancellation fees, and they receive the benefit of a massage—it’s a win-win!

Punctuality: Please ensure you arrive on time for your appointment. If you arrive late, we may need to adjust the treatment time to avoid inconveniencing the next scheduled client, without reducing the cost of your treatment.

Emergencies and Special Circumstances: We recognise that unforeseen emergencies and exceptional situations can occur. Should this happen, please contact us as soon as possible, and we will do our best to accommodate your needs with understanding.

Policy Enforcement: The cancellation fee will be applied to your account and an invoice will be sent out, which must be settled before booking any future appointments with us.

Your understanding and cooperation with our cancellation policy are greatly appreciated. It allows us to maintain a smooth scheduling process and ensure our therapists can provide the best possible service to all our clients. If you have any questions or need to make changes to your appointment, please don’t hesitate to reach out.

Thank you for choosing Balance & Flow Massage Clinic. We look forward to serving you with the utmost care and professionalism.

Infection Control

Effective Date: 30/7/2023

  1. Introduction

Balance & Flow Massage Clinic is committed to providing a safe and hygienic environment for our clients and staff. This Infection Control Policy outlines the procedures and protocols aimed at preventing the spread of infections and ensuring the well-being of everyone who enters our premises.

  1. Responsibility

The management and staff of Balance & Flow Massage Clinic share the responsibility for implementing this policy. All employees must adhere to the guidelines and actively participate in maintaining infection control measures.

  1. Hand Hygiene

3.1. All staff members must wash their hands with soap and water or use alcohol-based hand sanitizers before and after each client interaction.

3.2. Clients are encouraged to use hand sanitizers provided at the entrance and throughout the clinic.

  1. Personal Protective Equipment (PPE)

4.1. The use of PPE is mandatory for all staff during client interactions. This includes disposable gloves and masks.

4.2. The appropriate disposal of used PPE should be done in designated bins immediately after use.

  1. Cleaning and Disinfection

5.1. Treatment rooms, massage tables, and high-touch surfaces will be thoroughly cleaned and disinfected between each client using EPA-approved disinfectants.

5.2. Linens and towels will be changed after each client, and laundry will be washed at high temperatures with appropriate detergents.

  1. Client Screening

6.1. Clients will be asked screening questions before scheduling an appointment and upon arrival to assess their risk of infection.

6.2. Clients showing symptoms of illness will be asked to reschedule their appointments for a later date.

  1. Ventilation

7.1. The clinic will ensure proper ventilation in treatment rooms and waiting areas to improve air circulation and reduce the risk of airborne transmission.

  1. Physical Distancing

8.1. Waiting areas will be arranged to maintain a safe distance between clients.

8.2. The clinic will manage appointment schedules to minimize the number of clients present at the same time.

  1. Education and Training

9.1. All staff members will undergo regular training on infection control measures and the proper use of PPE.

9.2. Clients will receive information about the clinic’s infection control policy and their role in maintaining a safe environment.

  1. Reporting

10.1. Any staff member experiencing symptoms of illness should report it to the management immediately.

10.2. Clients who develop symptoms within 14 days after visiting the clinic should inform the clinic for contact tracing purposes.

  1. Monitoring and Review

11.1. The clinic will regularly review and update the infection control policy based on the latest guidelines and recommendations from health authorities.

11.2. Feedback from staff and clients will be considered to improve the effectiveness of infection control measures.

This infection control policy is designed to safeguard the health and well-being of everyone at Balance & Flow Massage Clinic. By adhering to these guidelines, we aim to create a secure and pleasant environment for all our clients and staff.

Privacy Policy

Privacy Policy for Balance & Flow Massage Clinic

Effective Date: 30/7/2023

1. Introduction: Welcome to Balance & Flow Massage Clinic. We understand the importance of your privacy and are committed to protecting your personal information. This privacy policy aims to inform you about how we collect, use, disclose, and safeguard your personal data when you use our remedial massage services. By accessing our services, you consent to the practices described in this policy.

2. Types of Information Collected: We collect the following types of personal information from our clients:

  • Full name: To address you correctly and maintain accurate records.
  • Contact details: Including address, email address, and phone number, to communicate with you regarding appointments and other massage-related matters.
  • Date of birth: To ensure you meet the minimum age requirement for massage services.
  • Health history and relevant medical information: To assess your physical condition and tailor our massage treatments to suit your specific needs and ensure your well-being.
  • Information related to massage preferences and needs: To offer personalized and effective massage services.

3. Purpose of Data Collection: We collect and use your personal information for the following purposes:

  • Scheduling and managing massage appointments: To book suitable time slots and provide confirmation details.
  • Providing personalized and effective massage services: To deliver treatments tailored to your individual requirements and preferences.
  • Ensuring your safety and well-being during massage sessions: By considering any health conditions or limitations you may have.
  • Maintaining accurate and relevant records: To track your progress and maintain a history of your massage sessions for future reference.

4. Legal Basis for Data Collection: We collect and process your personal information based on your explicit consent, which you provide when you schedule an appointment with us. By consenting to this privacy policy, you acknowledge that you have read and understood its contents.

5. Data Collection Methods: We collect personal information through the following methods:

  • In-person intake sessions: During initial consultations, our trained staff will record your personal details and health history.
  • Online forms on our website: When you fill out the appointment request or intake forms on our website, the information is securely transmitted to us.
  • Direct communication with our staff: You may also provide personal information through direct communication with our staff via email, phone, or in-person conversations.

6. Use of Personal Information: We use the collected personal information for the following purposes:

  • Scheduling and confirming massage appointments: To arrange suitable appointment times and send you reminders and confirmations.
  • Assessing your specific massage needs and preferences: To understand your requirements and provide tailored massage treatments.
  • Providing tailored massage treatments: To address your concerns and offer effective remedies.
  • Maintaining accurate and updated client records: To track your progress and ensure continuity of care.

7. Confidentiality and Security: We value your trust and take the security of your personal information seriously. We employ reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our staff is trained in data protection practices and understands the importance of maintaining confidentiality.

8. Third-Party Sharing: We do not share your personal information with third parties without your explicit consent, except under the following circumstances:

  • With your consent: We may share your information with other healthcare providers or professionals if you request or authorize it.
  • Legal requirements: We may disclose your personal data if required by law, regulation, or legal process.

9. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. When your data is no longer needed, we will securely dispose of it.

10. Client Rights: As a client of [Your Remedial Massage Business Name], you have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: If you believe that any information we hold about you is inaccurate or incomplete, you can request corrections.
  • Withdrawal of Consent: You have the right to withdraw your consent for the processing of your personal data.
  • Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.

11. Cookies and Tracking: We use cookies or any tracking technologies on our website.

12. Changes to the Privacy Policy: We may update this privacy policy from time to time to reflect changes in our data practices. Any updates will be posted on our website, and the revised policy will indicate the effective date. We encourage you to review this policy periodically for any changes.

13. Contact Information: If you have any questions, concerns, or requests regarding your personal information or this privacy policy, please feel free to contact us at: